Privacy Policy — Retention Systems
Last Updated: 02/10/24
This Privacy Policy describes how Retention Systems (“Retention Systems”, the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, use our Services, or otherwise interact with us (collectively, the “Services”). By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Updated versions will include a new “Last Updated” date.
Information We Collect. We may collect personal information in the following ways:
Information You Provide
• Name and contact details
• Email address and phone number
• Billing or mailing address
• Account login details (if applicable)
• Customer support or inquiry content
Some features may not function without certain requested information.
Information Collected Automatically. We may automatically collect activity and device information, such as:
• IP address
• Browser type and device identifiers
• Pages viewed and time spent on the Site
• Referring URLs and interaction data
We use cookies and similar technologies to enable functionality, improve performance, and analyze usage. Cookie preferences can be adjusted in your browser settings.
Information From Third Parties
We may receive information from:
• Analytics and hosting service providers
• Communication and advertising partners
• Payment processors (for service payments, if applicable)
All third-party data is processed in accordance with this Privacy Policy.
How We Use Personal Information
We use personal information to:
• Provide and improve our Services
• Process requested services and payments
• Communicate updates, support, and marketing offers
• Detect and prevent fraud or security issues
• Comply with legal obligations
• Personalize marketing and user experience
SMS and email marketing require opt-in consent. You may opt out at any time.
Disclosure of Personal Information
We may share personal information only when necessary:
• Service providers assisting in business operations
• Analytics, technology, and marketing partners
• Affiliates within our business structure
• When legally required (e.g., court orders or protection of rights)
• In the event of a business transfer such as a merger or asset sale
We do not sell personal information.
User-Generated Content
If you submit public content (e.g., reviews), it may be visible to others. We are not responsible for third-party access or misuse of publicly posted information.
Third-Party Links
Our Site may link to other websites. We are not responsible for the privacy practices of those external platforms and recommend reviewing their policies before providing personal information.
Children’s Privacy
Our Services are not intended for children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has provided data so we may remove it.
Data Security & Retention
We use reasonable administrative and technical measures to protect information, though no system is perfectly secure. We retain information only as long as necessary to:
• Provide Services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements
Your Privacy Rights
Your rights depend on your location and may include:
• Access to your personal information
• Request correction or deletion
• Data portability requests
• Restriction or objection to certain processing
• Opt-out of marketing communications
• Withdrawal of consent where previously granted
We may require identity verification before processing requests. We will not discriminate against you for exercising privacy rights.
U.S. Privacy Laws (CCPA/CPRA)
If you are a California resident, you may have rights including:
• Right to Know what we collect and share
• Right to Delete personal information
• Right to Correct inaccurate information
• Right to Opt-Out of information sharing for targeted advertising
• Right to Non-Discrimination
• Right to Limit the use of sensitive personal information
If your browser uses Global Privacy Control (GPC), we treat that as an opt-out request for that browser and device.
GDPR – EU/UK Data Protection Rights
If you are located in the European Economic Area or the U.K., you have rights including:
• Right of access, correction, and deletion
• Right to object to or restrict processing
• Right to data portability
• Right to withdraw consent at any time
We rely on contract necessity, legitimate interests, compliance with legal obligations, or consent as lawful bases for processing.
International data transfers may occur to the United States using approved safeguards such as Standard Contractual Clauses.
CAN-SPAM Compliance (Email)
We comply with the CAN-SPAM Act by:
• Including a working unsubscribe option in promotional emails
• Providing our contact information
• Honoring unsubscribe requests promptly
Transactional messages may still be sent.
TCPA Compliance (SMS/Text)
By subscribing to SMS notifications, you consent to receive automated and non-automated messages. You may opt out at any time by replying STOP.
• Message and data rates may apply
• Frequency varies
• SMS consent is never sold or shared beyond required service partners
Complaints
If you believe your privacy rights have been violated, please contact us so we may address your concerns. Depending on your location, you may also file a complaint with a regulatory authority.
International Users
Your information may be processed in the United States, which may have different data protection laws than your country. We take appropriate measures to ensure your data is protected.
Contact Us
If you have questions, concerns, or requests related to your personal information or this Privacy Policy, you may contact us at:
Retention Systems
📩 Email: [email protected]
📍 Phoenix, AZ